Privacy Policy

Sovereign Stack Group LLC
Effective Date: January 9, 2025

Your privacy matters to us. This policy explains how we collect, use, and protect your information.

1. Introduction

Sovereign Stack Group LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website at sovereignstackgroup.com
• Submit a contact form or request information
• Engage our services as a client
• Receive marketing communications from us
• Interact with us on social media or other platforms

Our Commitment: We believe in transparency. We collect only what we need, we tell you exactly how we use it, and we never sell your personal information to third parties.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Contact Forms & Inquiries:

• Full name
• Email address
• Phone number
• Business name
• Service interests
• Message content

Client Onboarding:

• Business information (name, address, EIN)
• Billing information (payment details, billing address)
• Login credentials for third-party platforms you grant us access to
• Business assets (logos, photos, content)
• Customer/lead data you share with us for marketing purposes

Communications:

• Email correspondence
• Phone call records (for quality and training purposes)
• Chat messages and support tickets

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type - to optimize website experience
• Usage Data: Pages visited, time spent, click patterns - to improve website and content
• Location Data: IP address, general geographic area - for analytics and security
• Referral Data: How you found our website - for marketing attribution

2.3 Information from Third Parties

We may receive information about you from:

• Marketing platforms: Google Ads, Facebook/Meta when you interact with our advertising
• Analytics providers: Google Analytics data about website visitors
• Public sources: Publicly available business information for research
• Referral partners: If you're referred to us by another business

3. How We Use Your Information

3.1 Service Delivery

• Fulfill our contractual obligations to clients
• Build and manage your digital marketing assets
• Communicate about project progress and deliverables
• Provide customer support and respond to inquiries
• Process payments and manage billing

3.2 Business Operations

• Improve our website, services, and customer experience
• Analyze usage patterns and optimize performance
• Develop new services and features
• Protect against fraud and security threats
• Comply with legal obligations

3.3 Marketing & Communications

• Send promotional emails about our services (with your consent)
• Deliver targeted advertising on platforms like Google and Facebook
• Create case studies and testimonials (with your permission)
• Conduct market research and analysis

Legal Basis: We process your data based on: (1) your consent, (2) our legitimate business interests, (3) contractual necessity, or (4) legal obligations.

4. Information Sharing & Disclosure

We do NOT sell your personal information. We never have and never will sell your data to third parties for their own marketing purposes.

We may share your information with:

4.1 Service Providers

Third parties who help us deliver our services:

• GoHighLevel: CRM and marketing automation platform
• Google: Analytics, advertising, and business tools
• Payment processors: Stripe, PayPal for payment processing
• Hosting providers: Website and email hosting services
• Communication tools: Email, phone, and messaging platforms

4.2 Business Partners

When necessary for service delivery:

• Subcontractors or specialists working on your project
• Integration partners for tools we implement on your behalf

4.3 Legal Requirements

We may disclose information if required by:

• Law, regulation, or legal process
• Government requests or court orders
• To protect our rights, property, or safety
• To investigate potential violations of our terms

4.4 Business Transfers

If Sovereign Stack Group LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide and improve our services.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (forms, navigation) - Session duration
• Analytics Cookies: Google Analytics - understand how visitors use our site - 2 years
• Marketing Cookies: Track ad effectiveness, retargeting - 90 days to 2 years
• Preference Cookies: Remember your choices (language, region) - 1 year

5.3 Third-Party Tracking

Our website may include tracking pixels and scripts from:

• Google Analytics: Website analytics and user behavior
• Google Ads: Conversion tracking and remarketing
• Facebook Pixel: Ad tracking and audience building
• GoHighLevel: Form tracking and CRM integration

5.4 Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to block or delete cookies
• Google opt-out: https://tools.google.com/dlpage/gaoptout
• Facebook settings: Manage ad preferences in your Facebook account
• Do Not Track: We honor Do Not Track browser signals where technically feasible

Note: Disabling cookies may affect website functionality and your user experience.

6. Data Security

6.1 Security Measures

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Limited access on a need-to-know basis
• Secure Hosting: Industry-standard secure hosting environments
• Password Protection: Strong password requirements and secure storage
• Regular Updates: Security patches and software updates
• Monitoring: Regular security monitoring and threat assessment

6.2 Your Responsibilities

You play a role in protecting your information by:

• Using strong, unique passwords for accounts we create for you
• Keeping your login credentials confidential
• Notifying us immediately of any suspected security breach
• Logging out of shared or public computers

6.3 Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support legitimate business purposes

Retention periods:

• Contact form submissions: 3 years from submission
• Client project data: 7 years after project completion
• Financial/billing records: 7 years (legal requirement)
• Marketing preferences: Until you unsubscribe + 90 days
• Website analytics: 26 months (Google Analytics default)

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access & Portability

You have the right to request a copy of the personal information we hold about you in a commonly used, machine-readable format.

8.2 Correction

You can request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (such as financial records we're required to retain).

8.4 Opt-Out of Marketing

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in any marketing email
• Contacting us directly with your request
• Adjusting your preferences in our communication center

8.5 Restrict Processing

In certain circumstances, you may request that we limit how we use your information.

8.6 Object to Processing

You may object to processing of your information based on our legitimate interests.

8.7 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@sovereignstackgroup.com. We will respond to your request within 30 days (or sooner where required by law).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Your California Rights

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of sale or sharing of personal information
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

9.2 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, IP address)
• Commercial information (services purchased, business information)
• Internet/electronic activity (website usage, browsing history on our site)
• Professional/employment information (business role, company)
• Inferences (marketing preferences, service interests)

9.3 We Do Not Sell Personal Information

Sovereign Stack Group LLC does not sell personal information as defined under CCPA. We do not exchange personal information for monetary consideration.

9.4 Exercising Your California Rights

California residents may submit requests by:

• Email: privacy@sovereignstackgroup.com
• Phone: 1-888-484-3828

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

10. Children's Privacy

Our services are designed for businesses and are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we learn that we have inadvertently collected information from a child under 18, we will delete that information immediately. If you believe a child has provided us with personal information, please contact us at privacy@sovereignstackgroup.com.

11. Third-Party Links & Services

Our website may contain links to third-party websites and services that are not owned or controlled by Sovereign Stack Group LLC. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Services We Use:

• Google Analytics: https://policies.google.com/privacy
• GoHighLevel: https://www.gohighlevel.com/privacy-policy
• Stripe: https://stripe.com/privacy

12. International Data Transfers

Sovereign Stack Group LLC is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make changes:

• We will update the "Effective Date" at the top of this policy
• For significant changes, we will provide prominent notice (such as email notification to clients)
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Sovereign Stack Group LLC
Privacy Officer

Email: privacy@sovereignstackgroup.com
Phone: 1-888-484-3828
Address: 3400 Perkiomen Ave, Reading PA 19606

We will respond to all privacy inquiries within 30 days.

This Privacy Policy was last updated on January 9, 2025.